Front Desk Agent- Instructor Led
Contact Hours: 15 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
| The Front Desk Agent is an informal and interactive program loaded with background knowledge, definitions, skills, practical exercises, suggested career path and resources to aid the participants in their choice to become a front desk agent. The program is based on current occupational standards. FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training. How quickly can I begin? Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams. What is the Job Board and how do I gain access to it? The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE. Benefits of Front Desk Agent:
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Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:Describe the background of the accommodation industry
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Evaluation of student performance will be based on the following:
Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.